About Us

William George Associates (WGA) is a leading international provider of project management consulting, training and enterprise scheduling software solutions with locations in Boston, New York, Raleigh NC, Hartford CT and Milan. WGA's clients are among the global leaders in Technology, Services, Life Sciences, and Government/Defense. They rely on WGA as a trusted partner to solidify Project Management capabilities and  improve Project Portfolio results.

WGA is a global Registered Education Provider (R.E.P.) of PMI and has developed one of the most successful training courses in the country for preparing students to immediately apply Best Practices on the job and as preparation for the PMP® Exam.

WGA is Microsoft Project Solutions Partner integrating the power of WGA project management experience with the PMI methodology (based on the PMBoK®) and Microsoft Enterprise Project Management (EPM) solution. This combination offers our clients the most comprehensive and proven project management solutions in the market.

The symptoms that bring clients to WGA:

Lack of Project Management skills and tools leads to unintended business results including:

• Cost overruns
• Project delays
• Poor quality
• Customer dissatisfaction
• Lack of a consistent project management approach
• Lack of communication
• Lack of real-time data that allow Managers to make informed decisions
• Conflict
• Inability to properly prioritize products, projects, and resources

Our Approach

Step 1- PM Capability Assessment
Our recommended first step in helping clients is to perform an assessment of current Project Management Capability. This consists of 2-3 days of interviewing and analysis that renders a baseline score for each of the three elements that comprise PM capability: People, Process, and Software tools.

Step 2- Gap Analysis
The client is presented with the Project Management Capability score and then establishes a desired level of Project Management Capability for the organization. The comparison of the current to the desired Project Management Capability scores establishes the Gaps to which WGA training and consulting solutions are applied.

Step 3- Solution Design
The Solution Design process includes detailed planning with the client to identify the WGA services and work required to close the gaps. This exercise is important because it provides the client insight into PM Best Practices for Work Breakdown Structure (WBS) and schedule development, budgeting and risk management, as well as communication of performance to plan.

The Solutions Design is composed by one or more of the WGA service offerings:

PM Training

35 hour PMP course (on-site or scheduled public class)

On-site training customized to client specifications

Microsoft Office Project® 2003/2007 training (on-site or scheduled public class)

PM Consulting Solutions

PM Capability Assessment

Project Management Office Implementation

PM Coaching

Project Audits

Critical Project Rescue (CPR+)

Microsoft Enterprise Project Management (EPM) Solution Implementation

Solution and implementation customized to client specification and requirements

Step 4- Solution Delivery
This is the execution of the plan created during Solutions Design and includes weekly communication between WGA consultants and the client to assess performance to plan and verify client satisfaction. This approach takes the surprise out of project performance and we believe this is another way we role model PM Best Practices for our clients. Adjustments are made to the plan only with input from the client.

Step 5- Ongoing Support
As new knowledge, skills, and software tools are deployed, WGA provides ongoing support to enhance the full integration of PM Best Practices into the standard operating behavior of the organization.

Results

Because Project Management Capability addresses such fundamental portfolio planning and execution shortfalls, the WGA approach has produced returns on consulting investments in the range of 200%-7,500% for our clients with a payback period of 2-8 months.

The Management Team

Boston

New York

Raleigh, NC

About Us > Management Team > Mark C. Hall

Mark C. Hall, PMP

Mark Hall is an executive with 20+ years experience applying Project Management Best Practices to business operations in the Aviation and Semiconductor industries. President and co-founder of William George Associates, he leads the Semiconductor and Technology consulting practice and brings significant experience helping companies establish Project Management Capability as a core competence leading to immediate and sustained improvement in business results.

Mr. Hall is a leading speaker on the application of Project Management tools and techniques, and “Project Management Capability- the critical core competence for developing and delivering technology” is the most requested of his speeches.

Mr. Hall spent fourteen years in Commercial Aviation with Eastern Airlines and Donald Trump’s airline in various management roles including Base Manager of the Boston and Washington Bases. In the Semiconductor industry, he was Manager of Customer Commitments for Eaton Semiconductor and Director of Program Management for PRI Automation.

In addition to the work associated with his consulting firm, he sits on the Board of Directors of the Massachusetts High Tech Council. Mr. Hall received his B.A. from Furman University in 1978, with a double-major in Political Science and French Literature.

Back to Management Team | | | Top

About Us > Management Team > Roxane Hall

Roxane Hall

Roxane Hall is a seasoned business manager with 15 years experience running Finance and Accounting functions for major Service firms. In addition to other assignments, she worked as Office Manager of the firm Fralin, Freeman, & Kinnear in Lynchburg, VA followed by five-years as Manager of Finance for the law firm Reed, Smith, Shaw, & McClay in Washington DC.

For William George Associates, Ms. Hall is responsible for all public class logistics and student services in addition to her duties related to Finance and Accounting for the firm.

Ms. Hall graduated from Lynchburg College in 1988 with a B.S. in Accounting.

Back to Management Team | | | Top

About Us > Management Team > Kenneth M Tanch

Kenneth M Tanch, MCPS, MCTS, MCNPS

Mr. Tanch has over 11 years with project management expertise in technical training and infrastructure related projects in the semiconductor manufacturing equipment industry.

Before joining William George Associates, Mr. Tanch held the position as Technology Architect for the Product Training group at Axcelis Technologies Inc., where he was responsible for developing and delivering, ”outside-of- the-box “ advanced technology solutions that made the  Product Training center at Axcelis the “gold standard” for the semiconductor equipment manufacturing industry. As a technical trainer, he developed and delivered courses in network theory, and both UNIX based and Microsoft based operating systems at various locations including Asia, Europe and the North America.

Prior to joining Axcelis, Mr. Tanch has had extensive project management in both the construction and hospitality industries, where he has consistently delivered projects ahead of schedule and on budget.

Mr. Tanch holds several technical certifications and as Vice President of Technology for William George, Mr. Tanch also functions as a senior implementation consultant and technical trainer for Microsoft’s Enterprise Project Management (EPM) Solution.

 Back to Management Team | | | Top

About Us > Management Team > Alberto Costales

Alberto Costales, MBA

Mr. Costales has extensive experience as an international project management practitioner in creating and managing alliances, mergers and acquisitions and conducting environmental studies. Mr. Costales was responsible for creating both a Global Alliances Office and a Mergers and Acquisitions Office that used project management methodology and processes. He has been involved in project management training for mergers and acquisitions.

Mr. Costales has consulted with dozens of companies worldwide in high technology, industrial products, consulting, entertainment and environmental services. Some of the larger companies have included: COMPAQ, Digital Equipment Corporation, National Amusements (Viacom), GTE, IBM Global Services, Accenture, PricewaterhouseCoopers, Siemens Business Services, Simplex, Microsoft, Fujitsu, Logica, and Doosan. He has also worked with many smaller companies such as: ERT, Valvcon, Quarterdeck Software, Thomas Conrad, SONDA, SeguriDATA, MatrixOne, and Hinditron.

Mr. Costales has conducted business in 18 countries including Mexico, Brazil, Argentina, Chile, Colombia, Venezuela, United Kingdom, Spain, Germany, Netherlands, India, Japan, Singapore, China, Hong Kong, Taiwan, Korea and Australia. Mr. Costales has started and successfully managed two Consulting firms that were focused in international business development. He holds an MBA and a B.S., Engineering from Boston University.

Back to Management Team | | | Top

About Us > Management Team > Aurthur E.Calvo.

Arthur E. Calvo, PMP

Arthur Calvo is an executive with 25 years experience in General Operations Management and Project Management methodology and processes in the commercial airline and transportation sectors. Mr. Calvo is Vice President and General Manager of William George Associates for the New York tri-state area.

Previously, Mr. Calvo served as Operations Manager for FedEx Corporation, one of the world’s leading and most respected companies, during a period when several operating acquisitions were made. Mr. Calvo has been a U.S.A. Director of Customer Services for an internationally based transportation company, where he regionalized the organization’s service centers. Prior to that, he was Airport General Manager for a major carrier, serving one of metropolitan New York’s airports where he was involved in the operational transition to an acquiring entity.

In addition to his general management duties, Mr. Calvo has been responsible for developing, facilitating and delivering training. He also has been responsible for employee recruitment, the development of customer service and operations best practices, and related process measurement. Mr. Calvo’s accomplishments have met or exceeded the expectations of both internal and external clients in support of their organization’s strategic objectives.

Back to Management Team | | | Top