In order to effectively implement process improvement, some documented process must exist that guides you through the steps necessary to develop long-lasting change and sustainable benefit.
At William George we do this through the implementation of our APTIS methodology.
|Our partnerships with clients typically start when the management team, and the CEO in particular, decides that there has to be a better way of doing business. The path that gets them to this point is invariably tied to the accumulation of issues that have negatively impacted the business and which have now gotten to the level of unacceptability.
The question that presents itself now is: Are we ready and able to go down that path that will lead to improved processes and positive business results? In the beginning, William George Associates performs an organizational assessment to determine whether a partner is ready to implement a process improvement methodology and if not, what steps must be taken to get there. Tied into this phase are management training sessions that provide a picture of what is necessary to successfully implement organizational change and to ensure that everyone involved has a common understanding of what lies ahead.
In subsequent iterations of this methodology the Assessment phase is used to measure the results of the previous round of process improvement activities to set expectations for future improvement activities.
|Lasting improvement takes dedication and commitment from all parties. Part and parcel to this is developing a roadmap of how we are going to achieve improvement and putting the plans in place to ensure success.
In the Plan phase we develop these roadmaps and plans. Along with the management team, we investigate where the opportunities exist for positive change. The first round of projects are identified for implementation and project charters are developed. These first round projects are typically those that are narrow in scope, widely regarded as important and easily implemented. These types of issues are generally regarded as “low hanging fruit”. In order to the long term sustainability of these improvement methodologies it is vitally important that the first several rounds of projects are successful.
In subsequent Plan phases projects that drive more toward the core business objectives of the organization are identified. To continue the fruit analogy, these issues are fruit that are higher up the tree.
|Those people who will participate in the first rounds of the improvement effort are identified. Based on the assessment of the organization, the types of projects and the nature of the business, an improvement methodology is developed for the client, applicable tools and concepts are identified and a customize training program is developed and implemented.
William George provides experts that will facilitate the initial rounds of projects. These experts will also provide the training to the applicable people creating a sense of continuity in the effort.
As the improvement effort continues, subsequent Train phases will focus on developing training for those within your organization who will be charged with leading subsequent rounds of projects. As an example, for the Lean Six Sigma methodology, the training would consist of a certification program to get your people to the Black Belt level.
|In the Implement phase, projects for that particular round are launched. William George leads each team through the improvement methodology through the use of facilitators. Your people not only learn how to effect process improvement but how to drive it. Our facilitators provide mentoring to each team assuring that the methodology is understood and to maintain focus on the goal.
Mentoring is also provided to the management team on managing process improvement teams, properly communicating improvement throughout the organization and driving cultural change. Part of implementing process improvement within any organization is to understand that fundamental change is required to effectively achieve it. William George leads you through this process to ensure success.
|Once processes have been improved and passed back to the process owner, support mechanisms must be put in place to ensure that these processes remain both effective and efficient. William George, as part of the Train phase provides the familiarity with the tools to achieve this. In the Support phase, the use of these tools are further emphasized and implemented.
William George assists in the development of the control plans that ensure improved processes stay that way and provide sustained benefit to your organization.